How is Informal Resolution done?


It is a means of resolving situations more quickly and effectively and without the need for a formal investigation under the Discipline Regulations. Time taken to close these cases is about one-third of the time taken to close formal disciplinary investigations.

The process involves a GSOC Officer engaging with you and with the complainant by telephone. There are no face-to-face meetings.

The objective is that, by the end of the process, each party better understands the other’s point of view and/or the circumstances which led to the incident giving rise to the complaint. Often, to know that an issue that upset or bothered them was brought to your attention, is enough for a complainant to consider the matter resolved. Sometimes, clarification of a misunderstanding, by one or both people, can lead to resolution of the issue.

A case is considered resolved when both parties agree that no further action is necessary.

If a resolution cannot be reached, the case may be escalated to a formal investigation under the Garda Síochána Discipline Regulations 2007, or it may be closed, if it is unlikely that such an investigation could realistically make a finding one way or the other. Should a disciplinary investigation be conducted, none of the confidential information obtained after consent to the Informal Resolution process may be used.

Consent of both parties is required for Informal Resolution.

These are the advantages for gardaí:

  • Informal resolution (IR) is a means of resolving situations more quickly and effectively, without an official disciplinary process.
  • Consent to this process is not taken as an admission of any wrongdoing.
  • All conversations had with you after consent are confidential and information obtained may not be used outside the IR process.
  • If the complaint can be resolved informally, the matter is not recorded (GSOC advises An Garda Síochána of the resolution and to “expunge” any record of the complaint, in compliance with section 90(6) of the Act.)
  • What should I expect if I am involved in a matter referred to GSOC?

    If you are involved in a matter which is referred to GSOC, you will most likely be aware of this fact at the time. Otherwise you may find out when you are contacted by a GSOC investigator working on the case and asked to assist in establishing the facts. Read More
  • Who can I talk to if I am concerned about a GSOC investigation?

    If you have any general questions about the way GSOC operates which are not answered here, we will do our best to answer them. Your GSOC case officer can discuss any case-specific concerns with you. An Garda Síochána Employee Assistance Service is a confidential service to discuss any life situation causing concern. Read More
  • Will the garda/ the Garda Síochána find out that I complained about them?

    If your complaint is investigated, Garda Headquarters and gardaí involved may be given any information on your complaint form (including your name), in the course of the investigation. If your complaint cannot be dealt with by GSOC however, they will be notified that a complaint was made and the nature of it, but will not be given the details (including your name). Read More
  • Can I make a complaint about a GSOC staff member?

    Yes. We have a complaints process, whereby complaints about our staff are handled in line with the Civil Service Code of Standards and Behaviour. This Code sets out the standards required by all civil servants, including GSOC staff. Read More
  • Can GSOC get the Garda Síochána to return my property?

    No. If your property is part of a Garda investigation, it will be held until the investigation is complete. Then you must ask the Garda Síochána for it back directly. If you cannot get your property back at that stage, GSOC can look into whether any gardaí were in breach of discipline for not returning it. However, while this could result in disciplinary action against a garda, it is not guaranteed to get you your property back. Read More
  • If GSOC wants to interview me, what can I expect?

    GSOC investigators will make every reasonable effort to accommodate gardaí they need to interview, in terms of date, time and location. Read More