How is Informal Resolution done?


It is a means of resolving situations more quickly and effectively and without the need for a formal investigation under the Discipline Regulations. Time taken to close these cases is about one-third of the time taken to close formal disciplinary investigations.

The process involves a GSOC Officer engaging with you and with the complainant by telephone. There are no face-to-face meetings.

The objective is that, by the end of the process, each party better understands the other’s point of view and/or the circumstances which led to the incident giving rise to the complaint. Often, to know that an issue that upset or bothered them was brought to your attention, is enough for a complainant to consider the matter resolved. Sometimes, clarification of a misunderstanding, by one or both people, can lead to resolution of the issue.

A case is considered resolved when both parties agree that no further action is necessary.

If a resolution cannot be reached, the case may be escalated to a formal investigation under the Garda Síochána Discipline Regulations 2007, or it may be closed, if it is unlikely that such an investigation could realistically make a finding one way or the other. Should a disciplinary investigation be conducted, none of the confidential information obtained after consent to the Informal Resolution process may be used.

Consent of both parties is required for Informal Resolution.

These are the advantages for gardaí:

  • Informal resolution (IR) is a means of resolving situations more quickly and effectively, without an official disciplinary process.
  • Consent to this process is not taken as an admission of any wrongdoing.
  • All conversations had with you after consent are confidential and information obtained may not be used outside the IR process.
  • If the complaint can be resolved informally, the matter is not recorded (GSOC advises An Garda Síochána of the resolution and to “expunge” any record of the complaint, in compliance with section 90(6) of the Act.)
  • Can I make a complaint to GSOC about garda misconduct myself?

    Under the Garda Síochána Act 2005, a Garda member cannot make a complaint about Garda behaviour in the same way that a member of the public can. However, under the Protected Disclosures Act 2014, gardaí and others working for the Garda Síochána may now confidentially disclose allegations of wrongdoings within the Garda Síochána, to a member of the Ombudsman Commission. Find out more by clicking on Protected Disclosures. Read More
  • What powers do GSOC officers have?

    In criminal investigations, GSOC officers have all the powers, immunities and privileges conferred on, and all the duties imposed on, any member of the Garda Síochána. However, unlike members of the Garda Síochána. Read More
  • Who can I talk to if I am concerned about a GSOC investigation?

    If you have any general questions about the way GSOC operates which are not answered here, we will do our best to answer them. Your GSOC case officer can discuss any case-specific concerns with you. An Garda Síochána Employee Assistance Service is a confidential service to discuss any life situation causing concern. Read More
  • What should I expect if I am involved in a matter referred to GSOC?

    If you are involved in a matter which is referred to GSOC, you will most likely be aware of this fact at the time. Otherwise you may find out when you are contacted by a GSOC investigator working on the case and asked to assist in establishing the facts. Read More
  • If GSOC wants to interview me, what can I expect?

    GSOC investigators will make every reasonable effort to accommodate gardaí they need to interview, in terms of date, time and location. Read More
  • Will GSOC send my complaint back to the Garda Síochána?

    If your complaint is dealt with by informal resolution or if it is a criminal matter, it will be dealt with by a GSOC officer. If it is about a possible breach of Garda discipline, then it will most likely be dealt with by a senior Garda officer on our behalf. Sometimes GSOC will decide to supervise these investigations. If we do not supervise and you are unhappy with the outcome, you are entitled to ask us to review how the investigation was undertaken by the Garda officer. Read More